What is ITIL 4

ITIL 4 is an updated version of the framework adopted by ITSM service management professionals worldwide. ITIL (IT infrastructure library) was developed to provide a set of best practices and guidelines that help organizations to better manage their technology services and achieve their goals effectively.

ITIL 4 represents an important development from previous versions of ITIL and corresponds to the modern challenges faced by organizations in the field of Information Technology.

Key Aspects of ITIL 4

1. Focus on value: ITIL 4 highlights the importance of delivering value to customers and beneficiaries
2. Service management infrastructure dimensions: Includes people, processes, partners and indicators
3. New bots: Supports new bots and digital transformation through flexibility
4. Management principles: Presents basic principles that guide IT services management
5. ITIL practices: Updated and developed practices covering service development, operations management and data analysis

In short, ITIL 4 aims to enable organizations to better manage their technological services and increase their ability to adapt to changes in the technological and business environment effectively.