Digital Transformation & Cloud Computing Operating Models
A practical plan for how the organization creates value—who does what, how decisions are made, and how performance is managed.
Why it matters
An operating model turns strategy into an effective execution plan. Global research shows a persistent gap between strategy and delivered results; rethinking the operating model (decision-making mechanisms, structure, work models) is a proven way to close it. In Saudi Arabia, aligning operating practices with Vision 2030 and the Digital Government Strategy 2023–2030 helps public and regulated entities prioritize beneficiary value, efficiency, and accountability.
How the operating model is built
Value & capabilities
Identify where value will come from (expertise, cost, speed, risk) and map the capabilities that enable it. (Operating model as bridge from strategy to execution.)
Process & service design
Define processes and internal services with a clear handoff model; use the ISO 9001 process approach (PDCA) to embed continuous improvement.
Structure & roles
Align spans/layers and role clarity; specify decision-making mechanisms and escalation paths so cross-functional work moves without friction, according to global best practices.
Data & controls
Confirm data ownership, classification, and sharing aligned to SDAIA/NDMO; integrate basic access, logging, and retention controls into processes.
Periodic performance review
Set weekly/monthly/quarterly reviews with a set of KPIs tied to outcomes; link to benefits realization at the organization level.
Technology enablement
Outline platform choices and integration patterns that support the model (without prescribing vendors); ensure operating principles can be enforced in tools.
Change & adoption
Publish playbooks and RACI matrices, and provide specialized training; monitor adoption and remove bottlenecks through change management methodologies.
Public-sector alignment
Cross-reference operating implications to national strategic objectives and relevant performance indicators.
What you get
Operating model: capabilities, processes/services, roles, and decision rights.
Process maps & SOPs: end-to-end flows with controls and service measures (ISO 9001 process approach).
Periodic review plan for the operating model to achieve benefits.
Data & compliance: actions to align with SDAIA/NDMO data standards.
Implementation plan includes priority needs and short-term achievements, taking into account risk mitigation plans throughout the plan.
Change management and training includes operational guides, authority matrices, and awareness and training materials.
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