EA Office Operations
Keep the EA engine running—weekly/monthly cadences, consistent service delivery, performance tracking, and continuous improvement so architecture stays relevant and effective.
Why it matters
Establishing an EA office is only the first step; sustained value comes from disciplined operations. Without a clear rhythm, services become reactive, decisions pile up, and the repository grows stale. TOGAF® 10 describes Architecture Capability as an ongoing concern—skills, processes, governance, and tools must be maintained and improved. For Saudi public entities, NORA accreditation is not a one-time event; inspectors look for evidence of continuing governance and repository currency.
How EA Office Operations are run
Operating Rhythm
Define weekly, monthly, and quarterly cadences: stand-ups, ARB sessions, portfolio syncs, tech-radar reviews, and retrospectives; publish a calendar so stakeholders know when to engage.
Service Delivery Model
Run the agreed service catalog—solution reviews, standards consultations, roadmap input, exception handling—with clear intake forms, SLAs, and escalation paths.
Demand Management
Triage incoming requests (reviews, consultations, pattern requests) and prioritize based on strategic alignment, risk, and capacity; maintain a visible backlog.
Repository Stewardship
Keep catalogs, models, and decisions current through contribution workflows, quality checks, and periodic audits; enforce naming and versioning standards.
Performance Management
Track EA office KPIs (cycle time, standards adoption, reuse, stakeholder NPS) and report to sponsors; use data to justify capacity and investment.
Continuous Improvement
Run retrospectives, capture lessons learned, and update processes/templates; benchmark against industry maturity models and peer organizations.
Knowledge Management
Maintain a patterns library, decision archive, and lessons-learned log; enable self-service discovery for architects and project teams.
Stakeholder Relationship Management
Engage business and IT leadership regularly; gather feedback, communicate wins, and adjust services to evolving needs.
Public-Sector Alignment (as needed)
For government entities, maintain NORA evidence (governance signals, repository snapshots) and prepare for periodic inspections or re-accreditation.
What you get
Operating Calendar: Published rhythm (weekly/monthly/quarterly) with clear touchpoints.
Service Delivery Playbook: Intake forms, SLAs, escalation paths, and templates for each service.
Demand & Backlog Dashboard: Visible queue of requests with prioritization rationale.
Repository Health Report: Quality metrics, coverage, and currency status.
Performance Dashboard: KPIs tracked over time with trend analysis.
Continuous Improvement Log: Retrospective findings and process updates.
Knowledge Base: Patterns library, decision archive, and lessons learned.
Stakeholder Engagement Plan: Relationship map, feedback mechanisms, and communication schedule.
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