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Incident Response & Management

To ensure the organization can continue its normal operations as smoothly as possible.

What is Incident response and management?

Refers to the process of identifying, investigating, and responding to security incidents in an organized and effective manner. It involves a series of steps and actions taken to mitigate the impact of an incident, minimize potential damage, and restore normal operations as quickly as possible. The goal of incident response and management is to reduce the impact of incidents, preserve evidence for investigation, and improve overall resilience against future incidents.

The components of Incident Response and Management

• Preparation
• Detection and Reporting
• Incident Assessment and Classification
• Containment and Mitigation
• Investigation and Analysis
• Response and Recovery
• Communication and Reporting

Implementing the ISO 27001 Information Security Management System:

• A systematic study of information security risks within the organization
taking into account threats, vulnerabilities and the effects resulting.
• Design and implement a coherent and comprehensive set of
information security controls, risk handling procedures unacceptable risks.
• Adopting a comprehensive information security system to ensure
that information security controls continue to meet the organization's information security needs on an ongoing basis.

The methodology of Incident response and management

Establish an incident response team (IRT) with defined roles, responsibilities, and communication channels

Detection and Identification: Deploy monitoring and detection systems to identify security incidents promptly. Establish incident notification channels and ensure the timely reporting of incidents

Containment and Eradication: Isolate affected systems, networks, or assets to prevent further damage or spread of the incident. Collect and preserve evidence for forensic analysis to understand the root cause and nature of the incident

Investigation and Analysis:Perform a detailed investigation to determine the extent of the incident, compromised assets, and potential vulnerabilities

Response and Recovery: Develop and implement a comprehensive response plan tailored to the incident's specifics

Reporting and Communication: Document and report the incident, including its details, impact, response actions, and findings

Lessons Learned and Improvement: Conduct a post-incident review and analysis to identify lessons learned and areas for improvement

Methodology of Incident response and management

Preparation: Develop an incident response plan (IRP) tailored to the organization's needs and risks.

Establish an incident response team (IRT) with defined roles, responsibilities, and communication channels.

Detection and Identification: Deploy monitoring and detection systems to identify security incidents promptly. Establish incident notification channels and ensure the timely reporting of incidents.

Containment and Eradication: Isolate affected systems, networks, or assets to prevent further damage or spread of the incident. Collect and preserve evidence for forensic analysis to understand the root cause and nature of the incident.

Investigation and Analysis:Perform a detailed investigation to determine the extent of the incident, compromised assets, and potential vulnerabilities.

Response and Recovery: Develop and implement a comprehensive response plan tailored to the incident's specifics.

Reporting and Communication: Document and report the incident, including its details, impact, response actions, and findings.

Lessons Learned and Improvement: Conduct a post-incident review and analysis to identify lessons learned and areas for improvement.

The process — Behind the scenes.

Initiate Cybersecurity Operating model.

Initiate Cybersecurity Operating model

Establish an Operating Model framework

Initiate Cybersecurity Operating model

Establish an Operating Model approach

Initiate Cybersecurity Operating model

Defining Vision, Principles, Capabilities.

Initiate Cybersecurity Operating model

Establish an organization Blueprint

Initiate Cybersecurity Operating model

Building an organization Roadmap

Initiate Cybersecurity Operating model

Implementing an organization Blueprint

Initiate Cybersecurity Operating model

How can Nozom help you?

Gap analysis (gap analysis) maturity assessment, penetration tests.
Design and operate security quality systems.
Conduct comprehensive audits and reviews of your organisation's cyber security situation.
Developing and formulating the organization's cyber security strategy.
Rehabilitation and employment services for security cadres, and the establishment of internal cyber security departments and offices.
Providing awareness campaigns and training courses for cyber security aimed at transferring knowledge and enhancing employee skills.
Applying the cyber security regulatory framework for service providers in the telecommunications, information technology and postal sectors.
Auditing and reviewing quality systems, and ensuring their compliance with regulatory and legislative requirements.
Installation and commissioning of security solutions (physical and electronic).
Formulate and implement an appropriate security incident response methodology and security incident reporting system

Related Services

The process — Behind the scenes.

Initiate Cybersecurity Operating model.

Establish an Operating Model framework.

Establish an Operating Model approach.

Defining organization Vision, Principles, Capabilities.

Establish an organization Blueprint.

Building an organization Roadmap.

Implementing an organization Blueprint.

something good about how the work is done

ISO Standards

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ISO/IEC 27001

ISO/IEC 27001

ISO/IEC 27001 is the international standard for information security.

Setting specification for an effective ISMS (information security management system).

ISO 27001's best-practice approach helps organizations manage their information security by addressing people, processes and technology.

ISO/IEC 27017 is a security standard developed for cloud service providers and users to make a safer cloud-based environment and reduce the risk of security problems.

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ISO/IEC 27018

ISO/IEC 27018:2019

Confidentiality is a key concern in a cloud computing environment.

ISO/IEC 27018:2019 takes into consideration the regulatory requirements for the protection of identifiable personal information (IPI) that may be applicable in the context of risk assessment.

ISO/IEC 27018:2019 sets out guidelines related to a cloud service provider’s information security.

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Information Security Management

NOZOM will Support you by:

Plan the implementation and operation of your service management system.

Implement the service management plan.

Monitor measure and review the achievement of service management objectives.

Identify actions for continual improvement.

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ISO/IEC 31000

ISO/IEC 31000

The ISO 31000 risk management standard defines the requirements for effective risk management in enterprises, which can be applied to the planning, management activities.

The ISO 31000 communication processes in public, private or social areas, aiming to increase operational efficiency, management, shareholder trust.

The ISO 31000 minimizes deferent kinds of losses.

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ISO/IEC 31000

ISO/IEC 31000 Result

ISO/IEC 31000 Enterprise Risk Management System Certificate shows that the organization has a corporate identity and gives reputation to its competitors.

In the ruthless competition conditions of today's world, every effort is to be one step ahead of the competitors.

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Information Security Management

NOZOM will Support you by:

Plan the implementation and operation of your service management system.

Implement the service management plan.

Monitor measure and review the achievement of service management objectives.

Identify actions for continual improvement.

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ISO/IEC 22301

ISO/IEC 22301

ISO 22301 Business Continuity Management System, establishes processes, procedures, decisions and activities

ISO 22301 ensures the continuation of the establishment activity as a result of the interruption of an activity after an unexpected negative situation within the company.

ISO 22301 measure the ability of the organization to provide the products or services continues to be determined at an acceptable levels.

proactive and reactive plans to help organizations avoid crises and disasters, they help to ensure that such situations can be quickly restored to the usual situation.

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Information Security Management

NOZOM will Support you by:

Plan the implementation and operation of your service management system.

Implement the service management plan.

Monitor measure and review the achievement of service management objectives.

Identify actions for continual improvement.

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ISO/IEC 20000

ISO/IEC 20000

ISO 20000 certification can help improve your organization’s reputation and set you aside from the competition.

building credibility and trust in your ability to manage your IT services effectively, it can elevate your organization when looking for new business opportunities.

ISO/IEC 20000 is the international ITSM (IT service management) standard, It enables IT departments to ensure that their ITSM processes are aligned with the business’s needs and international best practices.

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ISO/IEC 20000

ISO/IEC 20000 Result

The standard describes a set of management processes designed to help you deliver more effective IT services.

It gives you the methodology and the framework to help you manage your ITSM.

allowing you in proving that your company follows the best practices; in turn, these best practices will help your organization to improve your delivery of IT services.

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Information Security Management

NOZOM will Support you by:

Plan the implementation and operation of your service management system.

Implement the service management plan.

Monitor measure and review the achievement of service management objectives.

Identify actions for continual improvement.

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