Operating Model
A practical blueprint for how the organization creates value—who does what, how decisions are made, and how performance is managed.
Why it matters
An operating model turns strategy into repeatable execution. Global research shows a persistent gap between strategic intent and delivered results; rethinking the operating model (decision rights, structure, ways of working) is a proven way to close it.
In Saudi Arabia, aligning operating practices with Vision 2030 and the Digital Government Strategy 2023–2030 helps public and regulated entities prioritize citizen value, efficiency, and accountability.
How the operating model is built
- Value & capabilities: Identify where value will come from (experience, cost, speed, risk) and map the capabilities that enable it. (Operating model as bridge from strategy to execution.)
- Process & service design: Define end-to-end processes and internal services with a clear handoff model; use the ISO 9001 process approach (PDCA) to embed continuous improvement.
- Structure & roles: Align spans/layers and role clarity; specify decision rights and escalation paths so cross-functional work moves without friction. (Operating-model design guidance.)
- Data & controls: Confirm data ownership, classification, and sharing aligned to SDAIA/NDMO; integrate basic access, logging, and retention controls into processes.
- Performance cadence: Set weekly/monthly/quarterly reviews with a small set of KPIs tied to outcomes; link to benefits realization at the portfolio level.
- Technology enablement: Outline platform choices and integration patterns that support the model (without prescribing vendors); ensure operating principles can be enforced in tools.
- Change & adoption: Publish playbooks, RACI/decision matrices, and quick training; monitor adoption and remove bottlenecks through routine retrospectives.
- Public-sector alignment (as needed): Cross-reference operating implications to the Digital Government Strategy objectives and relevant oversight indicators.
What you get
- Operating-model blueprint: capabilities, processes/services, roles, and decision rights.
- Process maps & SOPs: end-to-end flows with controls and service measures (ISO 9001 process approach).
- Governance rhythm: review cadences, forums, and KPI pack linked to benefits realization.
- Data & compliance note: actions to align with SDAIA/NDMO data standards.
- Implementation plan: prioritized changes, quick wins, dependencies, and risks.
- Adoption kit: playbooks, decision matrices, and onboarding materials.