ITIL 4 is an updated version of the framework adopted by ITSM service management professionals worldwide. ITIL (IT infrastructure library) was developed to provide a set of best practices and guidelines that help organizations to better manage their technology services and achieve their goals effectively.
ITIL 4 represents an important development from previous versions of ITIL and corresponds to the modern challenges faced by organizations in the field of Information Technology. Here’s an overview of some of the key aspects of ITIL 4:
1. Focus on value: ITIL 4 highlights the importance of delivering value to customers and beneficiaries. It encourages a good understanding of customer needs and directing efforts towards achieving added value.
2. Service management infrastructure dimensions: ITIL 4 is based on the concept of “infrastructure dimensions”, which includes people, processes, partners and indicators. These dimensions help guide activities and improve performance.
3. New bots: ITIL 4 supports new bots and digital transformation by enhancing flexibility and quick response to needs and changes.
4. Management principles: ITIL 4 presents a set of basic principles that guide the management of IT services, such as the triple principle of service, the triple principle of continuous improvement and others.
5. ITIL practices: the ITIL 4 set of practices and tools has been updated and developed to be more sophisticated and flexible, covering topics such as service development, operations management and data analysis.
In short, ITIL 4 aims to enable organizations to better manage their technological services and increase their ability to adapt to changes in the technological and business environment effectively, helping them achieve their goals and better meet customer expectations.